Ombudsmen announces low number of complaints for ESBC

East Staffordshire Borough Council is pleased to announce that the number of complaints it receives continues to remain low in comparison with other councils, as revealed in the Local Government Ombudsmen Local Annual Report.

Each year, the Local Government Ombudsman produces a report and provides summary of the complaints received. The report includes the number of complaints and enquiries recorded, the topics and what decisions were made.

The report shows that East Staffordshire Borough Council performs favourably when compared against other local authorities.

Throughout the year, the Council was ranked in the top quartile of performing authorities. The Local Government Ombudsman received only 9 complaints regarding East Staffordshire Borough Council, none of which were upheld.

Leader of the Councillor, Councillor Richard Grosvenor, said: “I am delighted to receive the news from the Local Government Ombudsman that the Council has received such a low number of complaints.

“Not only were the number of complaints received very small, when compared to the national average, but less than 50% of complaints received by Heads of Service progressed to Chief Executive level meaning that complainants were no longer dissatisfied. None of the complaints that progressed to the Ombudsman were upheld.

“We have continuously been improving our services and becoming a more efficient and well run Council.”

2017-09-13 00:00:00