Homelessness - Mental Health

Coronavirus: Customer Service Centres

The customer service centres in Burton and Uttoxeter are to close with immediate effect.

If you are homeless or at risk of being homeless please telephone 01283 508120 between 9am and 5pm, or in an emergency outside office hours please ring 01283 508126.

Alternatively you can email the Council at housingoptions@eaststaffsbc.gov.uk and we will aim to respond the same working day.

If you are a Rough Sleeper please call 0800 130 3415. The YMCA’S dedicated Outreach team are available 24 hours a day, if for any reason there is no answer please leave a voicemail with your contact details.

Other ESBC services affected by Coronavirus

Early Action

The Council’s Housing Options team will try to ensure housing problems are dealt with early to prevent you from becoming homeless. This can be achieved through working with other agencies where possible to prevent you from becoming homeless. 

Priority Need

People with a mental health problem may be accepted by the council as vulnerable and therefore in “priority need” for accommodation. This will be determined by personal circumstances.

Personal Housing Plan

The Housing Options team will continuously review the advice and advocacy services available to you and will see what outreach support services you may need through the Personal Housing Plan.  This Plan will be completed in partnership with you and anyone you ask to help you.


The Housing Options team will attempt to provide you with access to mainstream healthcare services.