Homelessness - older people

Coronavirus: Customer Service Centres

The customer service centres in Burton and Uttoxeter are to close with immediate effect.

If you are homeless or at risk of being homeless please telephone 01283 508120 between 9am and 5pm, or in an emergency outside office hours please ring 01283 508126.

Alternatively you can email the Council at housingoptions@eaststaffsbc.gov.uk and we will aim to respond the same working day.

If you are a Rough Sleeper please call 0800 130 3415. The YMCA’S dedicated Outreach team are available 24 hours a day, if for any reason there is no answer please leave a voicemail with your contact details.

Other ESBC services affected by Coronavirus

Housing Options for Older People

Sheltered housing may be a suitable option for older people who want to continue to live independently.

See Housing for Older People to find out about other options.

Important advice

Sheltered housing can be bought or rented. Additional services such as home help and meals on wheels may be available.

What is sheltered housing?

Sheltered housing gives older people the independence of having their own flat with the security of having an alarm system and staff who visit. The flats are usually all self-contained units in a complex, which often has a communal social area.

The sheltered housing staff should check on you if you need it and would be able to assist you in an emergency. They would not be expected to provide care or do things like shopping.

Additional care in sheltered housing

If you require additional services, you can still have care provided by the social services department, such as meals on wheels, or someone to come in to get you up in the morning, or to help you wash, or do your housework. Alternatively, you could move into very sheltered housing or extra care sheltered housing, where services such as meals and personal care are usually provided.

Who provides sheltered housing?

A number of housing providers have sheltered housing complexes. These include Trent and Dove Housing, the largest social housing provider in East Staffordshire. Others include:

Buying sheltered housing

It is sometimes possible to buy a flat in a sheltered housing complex. If you already own your home, it may be easier for you to buy than to rent, as home owners are usually not given priority on waiting lists to rent from the council or a housing association.