If you have inserted money in a parking machine and it hasn’t provided a ticket, you will be required to purchase a second ticket for the duration of your stay, for which a refund can be requested. To request a refund please email: community.civil_enforcement@eaststaffbc.gov.uk.

For a refund to be considered, you will be required to provide us with proof of your second ticket purchased. Once your request has been considered and the necessary checks have been made, we will require the following details:

• Full Name
• Address
• Bank Name
• Bank Sort Code
• Bank Account Number

The machine in question will be checked by an Officer and a report run off the back office system. Once this process has been performed a refund will follow. This process is an audit requirement of the Council.