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Community support and vulnerable people

Vulnerable People

The Council is urging those that are self-isolating to make use of their local networks such as friends, family and neighbours to access food and other essential items. 

Those who feel they are in more need please contact Staffordshire Cares on 0300 111 8010.

If you or a family member are in isolation and don't have local family, friends or neighbours to call upon but require urgent support you can contact the Staffordshire County Council Covid-19 line on 0300 111 8050.


If you would like to get involved and support the work going on in your area please contact Support Staffordshire.

There are a number of community organisations, volunteer groups and social media groups that are providing support to vulnerable people. 

Help for extremely vulnerable people

If you have received one of the 1.5 million letters distributed by the NHS to those they classify as “extremely vulnerable” you should follow the advice in the letter and either call 0800 0288327 or register on-line at https://www.gov.uk/coronavirus-extremely-vulnerable.

Registering for this service will ensure you will receive food and medicine throughout a 12 week period from the NHS-led scheme.

General advice on how to get assistance with foods and medicines if you are in isolation.

Ask family, friends and neighbours to support you and use online services. If this is not possible, then the public sector, business, charities and the general public are gearing up to help those advised to stay at home.

Please discuss your daily needs during this period of staying at home with carers, family, friends, neighbours or local community groups to see how they can support you.

Please visit https://www.gov.uk/coronavirus-extremely-vulnerable to register for the support that you need. This includes help with food, shopping deliveries and additional care you might need.

The government is helping pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:

  1. Asking someone who can pick up your prescription from the local pharmacy (this is the best option, if possible).
  2. Contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you.

You may also need to arrange for collection or delivery of hospital specialist medication that is prescribed to you by your hospital care team.

If you receive support from health and social care organisations, for example, if you have care provided for you through the local authority or health care system, your health or social care provider will be asked to take additional precautions to make sure that you are protected.