Coronavirus: Customer Service Centres

The customer service centres in Burton and Uttoxeter are currently closed.

If you are homeless or at risk of being homeless please telephone 01283 508120 between 9am and 5pm, or in an emergency outside office hours please ring 01283 508126.

Alternatively you can email the Council at housingoptions@eaststaffsbc.gov.uk and we will aim to respond the same working day.

If you are a Rough Sleeper please call 0800 130 3415. The YMCA’S dedicated Outreach team are available 24 hours a day, if for any reason there is no answer please leave a voicemail with your contact details.

Other ESBC services affected by Coronavirus

This page provides links to information to help tenants.

  1. Housing Benefit - If you will need Housing Benefit, you need to find out the maximum amount - called the Local Housing Allowance (LHA) rate - which will apply to you before you look for a home
  2. How to find somewhere to live in East Staffordshire
  3. How to apply to become a tenant of a housing association in East Staffordshire
  4. Rent Deposit Scheme
  5. How to Rent is a booklet that landlords should give to tenants at the start of a tenancy
  6. How to Rent a Safe Home explains makes a home safe
  7. The Rights and Responsibilities of all tenants are set out on the Government's website
  8. Eviction from your home
  9. Homelessness, Harassment and Illegal Eviction are unpleasant experiences when they happen so it is useful to understand the relevant rules.
  10. Tenant Support Services
  11. Help with the rent - if your income is low you may be entitled to Housing Benefit
  12. Private Tenants information about renting and rent levels

If you need further advice, please contact the Housing Options Team on 01283 508120