Home > Housing and property > Homelessness advice > How we can help: The Housing Options Team

How we can help: The Housing Options Team

Coronavirus: Customer Service Centres

The customer service centres in Burton and Uttoxeter are currently closed.

If you are homeless or at risk of being homeless please telephone 01283 508120 between 9am and 5pm, or in an emergency outside office hours please ring 01283 508126.

Alternatively you can email the Council at housingoptions@eaststaffsbc.gov.uk and we will aim to respond the same working day.

If you are a Rough Sleeper please call 0800 130 3415. The YMCA’S dedicated Outreach team are available 24 hours a day, if for any reason there is no answer please leave a voicemail with your contact details.

Other ESBC services affected by Coronavirus

The Housing Options Team can assess what your housing needs are and can give you housing advice on the next steps. This includes situations where there is a risk you will become homeless within 56 days.

The Homelessness Reduction Act (2017) changed the law in 2018 and means councils must give more help to homeless people.

We can help with:

Making a housing plan

We can help you to make a housing plan to can work towards the next steps to find a permanent home.

Supported housing may be an option for you if you are homeless and have extra needs including:

Let us know what your needs are.

Help finding a home

We can help you to:

  • Get your priority need agreed when we assess and review your application.  This includes if you have extra or complex housing needs.
  • Look at the options for housing which are available to you, including temporary accommodation or private housing
  • Find somewhere to stay tonight, in an emergency, when you have nowhere else to go.
  • Put in a review of your homelessness application

Money trouble

If you need a one-off payment to assist with housing costs, or need help with rent arrears to stop you being evicted by your landlord please see our financial difficulties page.

Landlord disputes

We can help if you are being harassed or threatened by your landlord, or if you have been locked out of your home, evicted or if the rent is being increased.

We can visit you at home and work with you and anyone who might try to make you homeless, to resolve your housing problems.

The Housing Register

Trent and Dove Housing manages the Housing Register in East Staffordshire.  Housing Need is assessed using the Allocations Policy.

This results in different households on the Housing Register get different levels of priority. 

You do not have to be homeless to join the Housing Register.