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Reporting an accident or damaged vehicle

Coronavirus: Licensing - Taxis

Guidance for staff in the transport sector

The Department for Transport and Public Health England has issued guidance to transport sector workers.


Social distancing in the workplace during coronavirus (COVID-19): sector guidance

We are aware that the taxis and PHV trade are undertaking delivery work – please see the section on ‘Deliveries’ as well as ‘Transport businesses’. Measures contained in the section on ‘Use of private vehicles and car-pooling’ would apply to the taxi and private hire vehicle sector e.g. maintain good ventilation.


Insurance for undertaking deliveries

Association of British Insurers (ABI) motor insurance members have committed to support taxi and private hire drivers seeking alternative sources of income: licenced taxi or private hire drivers that had hire or reward insurance in place, as of 8 March, will not need to contact their insurer to extend their your existing cover while driving this vehicle to carry parcels, medical supplies, household goods, groceries or takeaway meals during the Covid-19 restrictions.

The ABI’s commitment will be in place until the end of the Covid-19 restrictions, or until 31 July 2020, whichever is sooner


Face masks

The UK does not currently advise use of face masks outside of care settings, in line with PPE guidance.


Assisting the trade

The Self-employment Income Support Scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next 3 months. This may be extended if needed. More information on the scheme is available at: https://www.gov.uk/guidance/claim-a-grant-through-the-coronavirus-covid-19-self-employment-income-support-scheme 

The above is perhaps particularly relevant to the taxi and PHV trade but it is part of the measures announced, e.g. changes to Universal Credit - more info is available at https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

Licensing Committee Hearings

Local authorities in England have been handed new powers to hold public meetings virtually by using video or telephone conferencing until 7th May 2021. The Council is finalising the arrangements but once confirmed we will notify all drivers who are due to be attending hearings. Full guidance and training will be given before any hearings take place.


The procedure for the reporting of accidents/vehicle damage is outlined below:

  • The Proprietor must inform the licensing authority within 72 hours if a vehicle has been involved in an accident or sustained damage. (An accident report form can now be completed & submitted on-line)
  • The Proprietor will then have 5 working days to produce an accident damage slip from a council appointed testing station confirming the roadworthiness of the vehicle. (Please note only original accident damage slips will be accepted)
  • If the vehicle is not roadworthy plates must be returned to the licensing office for the licence to be suspended until the repairs have been completed. 
  • The Proprietor of the vehicle can only apply to licence a vehicle from a hire company vehicle if the vehicle is not in a roadworthy condition and is suspended.
  • The Proprietor will then have 8 weeks from the date of the accident to have the repair works carried out. If repairs are not carried out within the 8 weeks a letter from the insurance company is required giving an explanation as to why the vehicle has not been repaired. 
  • Once the vehicle has been repaired it will then need to be re-inspected by a Council appointed testing station to confirm that the repair work is satisfactory. Another slip will be given to the Proprietor, which must be submitted to the Licensing Office upon production of this document the suspension will be lifted.

Whilst an accident report can be submitted online, an appointment will still need to be made with the office to bring in accident damage/repair slips and vehicle plates where a vehicle is no longer roadworthy.

Failure to either return the plates, produce an accident slip or have the repair work carried out in the required time may result in enforcement action being taken.

Submit an accident report form

Submit your report form