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Appeal business rates liability

What can I do if I disagree with the rateable value for my business property?

Setting the rateable value for a commercial property is the responsibility of the valuation office agency, an independent body. If you require further information on appeals against your rateable value you should contact:

The Listing Officer
Valuation Office Agency
Blackburn House
Old Hall Street
Hanley
Stoke on Trent
ST1 3BS

Telephone: 03000 505700 or 03000 501501

You can also lodge an appeal online at the valuation office agency's website http://www.voa.gov.uk/

Appeal business rates liability

If you are not satisfied with any decision we have made about your business rates liability (except for the multiplier or rateable value), you have the right to appeal.

If you do not agree with our decision you must make your appeal in writing to us.

You must state your name and address, the property address(es) to which your appeal relates, the decision you are unsatisfied with and why you feel this decision is incorrect.

If we need further information from you we will write to you about this.

We will consider your appeal and tell you of our decision as soon as possible. If we agree with your appeal we will amend your business rates account and send you a revised business rates bill. If we uphold our decision we will write and tell you why.

If you still believe our decision to be wrong and the Council has started court proceedings against you for non-payment of Business Rates and seeks a Liability Order against you, you must attend court.  The Magistrates will then decide whether or not you are liable to pay all, part or none of the charges for which the Council has charged you.  If you do not attend court, the Magistrates will find in favour of the Council.

For business rates enquiries please contact us:

Write to us: Revenues Team, PO Box 8045, Burton upon Trent, DE14 9JG

Email: nndr@eaststaffsbc.gov.uk

Telephone: (01283) 508416; 508417; 508418

In person: please visit one of our Customer Services Centres at either the Market Place, Burton upon Trent; or the Library, Uttoxeter.