Customer service centres

Please be aware that the CSC in Burton is due to close for essential refurbishment works between Friday 28th Sep to Tuesday 2nd Oct. The Centre will re-open on Wednesday 3rd October at 9.45am.

Burton Upon Trent Customer Service Centre

Market Place
Burton upon Trent 
DE14 1HA

Opening Times

Monday, Tuesday, Thursday and Friday: 9am - 5pm
Wednesday: 9:45am - 5pm
Saturday: 9am - 1pm

Uttoxeter Customer Service Centre

High Street
ST14 7JQ

Opening Times

Monday, Tuesday, Thursday and Friday*: 9am - 5pm
Wednesday: 10:30am - 5pm
Saturday: 9am - 1pm

When you visit the centres, you will be able to:

  • Receive advice on housing & council tax benefits and get help completing your application form if you are eligible. We can inform you of the progress of existing claims and scan any documents we need to support your claim
  • Submit planning applications, view pending applications on-line and purchase Ordnance Survey maps required to support your planning application. We can also advise you on building regulation visits and fees.
  • Receive help with any waste management queries such as missed bin collections, assisted collections, recycling and trade waste bags.
  • Change your address for council tax or set up a direct debit so you don’t forget your payments. You can also pay your council tax by cheque or debit / credit card.
  • Apply for a blue car badge for people with disabilities. This is a service we offer on behalf of Staffordshire County Council. In some circumstances we can offer a same day service.
  • Complete a Carer's Assessment form. This is a service provided on behalf of Staffordshire Social Care and Health. If you are caring for someone for more than 20 hours a week, you may qualify for for a payment.
  • Access our tourist information service. You are able to obtain details on places to stay in the area and local places of interest, as well as purchasing tickets for some local attractions. Please note that the Tourist Information Service cannot be accessed at the Uttoxeter CSC, and is only available at the Burton Upon Trent CSC