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Customer service centres

Coronavirus: Customer Service Centres

The Customer Service Centre in Burton is closed until at least the 2nd December 2020. The Customer Service Centre in Uttoxeter remains closed. All enquiries normally dealt with face to face are being managed by telephone, email, through the Council website or post.

More information and how to contact the Council

Burton Upon Trent Customer Service Centre

Market Place
Burton upon Trent 
Staffordshire 
DE14 1HA

The Customer Service Centre is now an appointment only service between Monday and Friday 9.30am until 3.00pm. Please call 01283 508000 to make an appointment.

Uttoxeter Customer Service Centre

High Street
Uttoxeter
ST14 7JQ

The Uttoxeter Customer Service Centre is currently closed

When you visit the centres, you will be able to:

  • Receive advice on housing & council tax benefits and get help completing your application form if you are eligible. We can inform you of the progress of existing claims and scan any documents we need to support your claim
  • Submit planning applications, view pending applications on-line and purchase Ordnance Survey maps required to support your planning application. We can also advise you on building regulation visits and fees.
  • Receive help with any waste management queries such as missed bin collections, assisted collections, recycling and trade waste bags.
  • Change your address for council tax or set up a direct debit so you don’t forget your payments. You can also pay your council tax by cheque or debit / credit card.
  • Apply for a blue car badge for people with disabilities. This is a service we offer on behalf of Staffordshire County Council and it is operated on an appointment only basis. Please visit the Customer Service Centre to arrange your appointment, or alternatively call 01283 508000 to speak to a member of our switchboard team.
  • Complete a Carer's Assessment form. This is a service provided on behalf of Staffordshire Social Care and Health. If you are caring for someone for more than 20 hours a week, you may qualify for for a payment.
  • Access our tourist information service. You are able to obtain details on places to stay in the area and local places of interest, as well as purchasing tickets for some local attractions. Please note that the Tourist Information Service cannot be accessed at the Uttoxeter CSC, and is only available at the Burton Upon Trent CSC

Burton Customer Service Centre - Accessibility

The Customer Service Centre in Burton is located next to the Market Hall in Market Place in a fully pedestrianised area of Burton Town Centre. Access to the building is through a wide automatic door system, and as the building is on one level there are no steps or ramps to negotiate. Assistance dogs are welcome when accompanied by their owners/handlers.

Car Parking / Bus Routes

There are a number of car parks in close proximity to the Centre, all with disabled parking bays available. The Centre is also on a main bus route into the Town Centre.

Car parks information: http://www.eaststaffsbc.gov.uk/parking-and-roads/car-parks

Hearing Loop

The Centre has hearing loops systems installed. Please set your hearing aid to the ‘T’ setting when stepping inside the building.

Other services

We can provide literature in large font if requested and there is a translation and sign language service available (which must be booked in advance).

A Disabled toilet is available in the Market Hall next to the Centre.

Uttoxeter Customer Service Centre - Accessibility

The Customer Service Centre in Uttoxeter is located in the Library run by Staffordshire County Council in the High Street in Uttoxeter. Access to the building is through a wide automatic door system, and the Customer Service Centre desk sits at the top of a gradual ramp within the building.  Assistance dogs are welcome when accompanied by their owners/handlers.

Car Parking / Bus Routes

There is a car park in close proximity to the Centre with disabled parking bays available. The Centre is also on a main bus route into the Town Centre.

Car parks information: http://www.eaststaffsbc.gov.uk/parking-and-roads/car-parks

Hearing Loop

The Centre has hearing loops systems installed. Please set your hearing aid to the ‘T’ setting when stepping inside the building.

Other services

We can provide literature in large font if requested and there is a translation and sign language service available (which must be booked in advance).

A Disabled toilet is available in the Library.